Invited Panels

Department of Industrial and Management Engineering Pohang University of Science and Technology (POSTECH), Pohang, Korea

Kwang-Jae Kim is a Professor in the Department of Industrial and Management Engineering and the Director of the Graduate Program in Industrial Data Science at Pohang University of Science and Technology (POSTECH), Korea. His research focuses on quality assurance in product and service design, as well as analytics-driven new service development.

His work has been applied across various fields, including semiconductor manufacturing, steel manufacturing, automobile design and manufacturing, healthcare and wellness, smart energy, smart transportation, telematics, and ICT services. His research has been supported by numerous government agencies—including the National Research Foundation, the Ministry of Science and ICT, the Ministry of Education, the Ministry of Health and Welfare, and the Ministry of Trade, Industry and Energy of Korea—as well as by leading companies such as Samsung, LG, POSCO, Hyundai, SK Hynix, KT, IBM, and Microsoft.

He has received several prestigious awards, including the Proud POSTECHian Award, the Literati Award for Excellence, the KIIE Jung-Hun Academic Excellence Award, and the KSQM Academic Excellence Award. He is a member of the National Academy of Engineering of Korea and served as President of the Korean Institute of Industrial Engineers (2023–2024). More details can be found at http://quality.postech.ac.kr.

Professor of Management and Cognitive Science School of Engineering, UC Merced 5200 N. Lake Rd.School of Engineering University of California, Merced Merced, CA 95343

Paul P. Maglio is a Professor of Management and Cognitive Science at the University of California, Merced. He holds a bachelor’s degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California, San Diego. One of the founders of the field of service science, Dr Maglio was the Editor-in-Chief of International Service Science (2013-2018), and is lead editor of the Handbook of Service Science, Volumes I and II. He has published more than 125 papers in computer science, cognitive science, and service science. 

Zhongsheng Hua is a Qiushi Distinguished Professor of Zhejiang University (ZJU), HengYi Chair Professor of ZJU, and a Changjiang Scholar Distinguished Professor of the Chinese Ministry of Education (MOE).

He is the founding director of Research Center of Service Sciences, ZJU. He takes the positions as a vice President of the Society of Management Science and Engineering of China, and services as an associate director of the Faculty of Social Sciences (FSS), Zhejiang University.

Prof. Hua is engaged in the research of service services and operations management. His research has been supported by the project for Distinguished Young Scholars, Major Program and Innovative Research Group Project of NSFC. He has been awarded the 1 ^st prize of the Natural Science of MOE, and has published more than 100 papers, and he was selected by Elsevier’s list of Most Cited Chinese Researchers from 2014 to 2025.

Le Wei, Professor of China Jiliang University.

Le Wei is a professor of China Jiliang University, and he is an expert in the ISO/TC 289 WG 4. He has been engaged in research in areas such as service quality management and brand management for a long time. He has authored four monographs, including “Research on Extraction of Service Quality Characteristics and Measurement of Perceived Quality”, and has published over 70 papers, including “Research on Influencing Factors of Hotel Visual Comfort – Based on the Emotional Perspective”, “Construction and Research of Service Quality Evaluation Model Based on Three-Dimensional Subdivision of Contact Units – Based on the Comparative Perspective of B2C and B2B”, and “Research on Extraction of Service Characteristics Based on the View of Service Contact Units”. He has also led industry standards such as “Guidelines for Laboratory Capability of Service Quality Assessment in Conformity Assessment”.

Wei Zhang is the University Chair Professor at College of Management and Economics, Tianjin University (TJU). He currently serves as Director of the Key Lab of Complex Management Systems at TJU, supported by Ministry of Education. At present, he is the president of CSAMSE. His research interests include financial computing and analytics, FinTech, asset pricing and risk management. He has served as Executive Editor-in-chief for Journal of Management Science and Engineering, Journal of Management Sciences in China (in Chinese). He also sits on several editorial/advisory boards of international & domestic academic journals, such as SS, JEIC. He is active in business consulting for big financial players like SSE & CFFEX, and national/regional government agencies, as well as corporations such as Tianjin Port, North Trust Group.

Dr. Norita Ahmad is a Professor of Information Systems and Business Analytics at the American University of Sharjah (AUS), United Arab Emirates (UAE), and serves as the Director of the Center for Innovation in Teaching and Learning at AUS. Prior to her tenure in the UAE, she taught at Pennsylvania State University, USA. Dr. Ahmad earned her Ph.D. in Decision Sciences Engineering Systems from Rensselaer Polytechnic Institute (RPI) and holds both an MSc. in Telecommunications and Network Management and a BSc. in Computer Sciences from Syracuse University, NY. She currently holds positions as the editor of Data Column for IEEE Computer Magazine and an Associate Editor for the Digital Transformation and Society journal. She is a Member of IEEE. Contact her at nahmad@aus.edu

Dr. Robin Qiu is a Professor of Information Science at The Pennsylvania State University, where he earned both a Ph.D. in Industrial Engineering and a Ph.D. (minor) in Computer Science in 1996. A prolific scholar, he has published over 180 peer-reviewed articles and 5 books (including Value Co-Creation in Web 3.0: Blockchain, Metaverse, and Privacy Preservation, Responsible AI: Principles, Governance, and Global Practice, and Service science: The Foundations of Service Engineering and Management). He currently serves as Editor-in-Chief for SpringerBriefs in Service Science, the Springer Series in AI, Data Analytics, and Smart Systems, and the Journal of Digital Transformation and Society. His professional leadership is marked by founding and chairing several major academic forums, including the INFORMS Conference on Service Science (General Co-Chair since 2009), and the IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) (General Co-Chair, 2005–2008). He was also the founding chair of the Logistics and Services Technical Committee, IEEE Intelligent Transportation Systems Society, and the Service Science Section of INFORMS. His research expertise lies in Big Data, Data Analytics, AI, Smart Service Systems, Service Science, Service Operations and Management, and Information Systems and Modelling.

Professor, School of Economics and Management, Associate Dean of the Academy of Statistics and Interdisciplinary Sciences East China Normal University.

Gang Du is currently a Professor with the School of Economics and Management, Associate Dean of the Academy of Statistics and Interdisciplinary Sciences, East China Normal University. He was a Research Fellow with the National University of Singapore from 2011 to 2013. His research interests include consumer decision-making and service operation management, human-artificial intelligence collaboration, and artificial intelligence algorithm. He has published three academic monographs, and more than 100 academic papers in important domestic and international journals and international conferences. He is a member of POMS, INFORMS, and Operations Research Society of China, and serves on the peer Reviewer of 《Production and Operations Management》、《MIS Quarterly》、《Information Systems Research》、《European Journal of Operational Research》.