2026 INFORMS Conference on Service Science
That’s why the theme for ICSS2026 is “Weaving the World with Digitalization and AI.” This conference is an excellent opportunity to
1) present your work in Service Science research, education, and implementation
2) learn about emerging technologies and applications
3) network with international leaders and professionals in the field.
We warmly invite you to submit a paper or abstract and be part of this exciting event!
The 2026 INFORMS Conference on Service Science (ICSS2026) is dedicated to creating a high-quality program that brings together diverse participants. You’ll have the chance to share your insights and experiences in Service Science and related Research, Education, and Applications. With the rapid acceleration of AI innovations, including generative models and agentic AI, we’re seeing a profound digital transformation. This enables hyper-personalized services, autonomous decision-making systems, and hyperautomation across all facets of business and society. Digitalization and AI are set to redefine efficiency, innovation, and human-machine collaboration in both our workplaces and daily lives.