Services in the AI Era
Kwang-Jae Kim
Department of Industrial and Management Engineering Pohang University of Science and Technology (POSTECH), Pohang, Korea
Kwang-Jae Kim is a Professor in the Department of Industrial and Management Engineering and the Director of the Graduate Program in Industrial Data Science at Pohang University of Science and Technology (POSTECH), Korea. His research focuses on quality assurance in product and service design, as well as analytics-driven new service development.
His work has been applied across various fields, including semiconductor manufacturing, steel manufacturing, automobile design and manufacturing, healthcare and wellness, smart energy, smart transportation, telematics, and ICT services. His research has been supported by numerous government agencies—including the National Research Foundation, the Ministry of Science and ICT, the Ministry of Education, the Ministry of Health and Welfare, and the Ministry of Trade, Industry and Energy of Korea—as well as by leading companies such as Samsung, LG, POSCO, Hyundai, SK Hynix, KT, IBM, and Microsoft.
He has received several prestigious awards, including the Proud POSTECHian Award, the Literati Award for Excellence, the KIIE Jung-Hun Academic Excellence Award, and the KSQM Academic Excellence Award. He is a member of the National Academy of Engineering of Korea and served as President of the Korean Institute of Industrial Engineers (2023–2024). More details can be found at http://quality.postech.ac.kr.
Kwang-Jae Kim
Paul P. Maglio
Professor of Management and Cognitive Science School of Engineering, UC Merced 5200 N. Lake Rd.School of Engineering University of California, Merced Merced, CA 95343
Paul P. Maglio is a Professor of Management and Cognitive Science at the University of California, Merced. He holds a bachelor’s degree in computer science and engineering from MIT and a Ph.D. in cognitive science from the University of California, San Diego. One of the founders of the field of service science, Dr Maglio was the Editor-in-Chief of INFORMS Service Science (2013-2018), and is lead editor of the Handbook of Service Science, Volumes I and II. He has published more than 125 papers in computer science, cognitive science, and service science.
